Implementing self-service technology and giving accurate price estimates is key to improving the patient experience while ensuring a smooth revenue cycle.
Improving a patient’s financial experience is key to healthcare revenue cycle management success, according to the Senior Regional Director of Revenue Cycle at Ascension Healthcare.
“Moving into the future, we need to focus more intentionally on the patient experience. Historically, patient experience often has not been top of mind. Revenue cycle is keen to focus on the KPIs and collecting the payments, which is important to sustaining our mission,” Andrew Gwin recently told RevCycleIntelligence.com.
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