tevixMD 360⁰ Customer Care
Our customer care team advocates for each customer as if we worked for your company. And we strategize and implement solutions for your well-being from the first onboarding process to the latest daily challenge and everything in between. That’s 360⁰ Customer Care. We know that our company is only as good as customers’ success.
Our Assurances
To ensure that our customers always come first, we focus on these main areas:
Who we are – Every member of our Customer Service Team has worked on your side of the table. We’ve been in the trenches and know your daily challenges. We understand the constraints on the resources available to you. And we’re uniquely qualified to work alongside your team to find the most effective and efficient solutions to more your business forward.
We listen – We know that fully understanding a challenge is the biggest part of solving it so we spend the time to know you, your staff and your specific issues.
We act – Once your challenge is fully identified, we act to make it happen. A strategy is formed and the steps to implement it are outlined immediately to achieve your goals.
We continually push ourselves and measure ourselves – While our team takes pride in our levels of service and customer satisfaction, we are always actively seeking to improve our performance. And the only way to improve is to constantly seek your feedback.
“Everything we do is to increase the performance of your business and bring us all up together.“
-Christina Cuartas
Vice President, Client Success